条款与条件

(Updated as of October 1st, 2024)

Important Note:

1. The sale of alcohol to individuals below 21 years of age or professing the religion of Islam is prohibited.

Minuman arak adalah bahaya untuk kesihatan
Please read the following terms of use and disclaimer carefully before using this website (“site”).

This Agreement (the “Agreement”) is an agreement between you and Albert International Wines & Spirits Sdn Bhd (107485-X) (also known as “AlbertWines2u”) that states the terms and conditions under which you may use the Site and receive service from AlbertWines2u, which includes processing and delivery of product orders. Your use of the AlbertWines2u Service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all the terms and conditions, do not use the Site or the AlbertWines2u Service.

Ordering through the site:

To receive delivery, you must live in a residential home, apartment or be at a corporate address and you (or your representative of legal age) must be present to receive your order from our delivery service partner. The person at the delivery address that receives the delivery is conclusively presumed to be authorized to receive the delivery.

In the case of inclement weather or unforeseen delivery complications, it may be necessary to adjust our delivery schedule, which will cause us to suspend any agreed delivery times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as soon as conditions permit. If your designated delivery location (i.e. street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.

Customers are under no obligation to tip the delivery team but have the option of doing so if exceptional service is provided by the person.

Credit Card Payment:
Your credit card will be charged for your order on the day your order is placed on the website. Our payment platform will charge your credit card for an amount equal to 100% of the total items in your order. AlbertWines2u will not process orders that use an incorrect, expired, overdrawn or fraudulent credit card; we will make our best efforts to contact you if this occurs. However, in the event such an order is processed, AlbertWines2u reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due (which would include if a cheque is returned or electronic payment is rejected), AlbertWines2u reserves the right to cancel the order. In case of suspected use of fraudulent credit cards (with information given by the bank or by our own staff), AlbertWines2u reserve the right to hold the delivery until the bank confirms the legitimacy of the payment.

You shall be responsible and liable for any fees (including attorneys’ fees and collection costs) that AlbertWines2u may incur in its efforts to collect any unpaid balances from you. Your right to use the AlbertWines2u Service is subject to limits established by AlbertWines2u and/or by your credit card issuer.

Albertwines2u reserves the right to cancel any order received. If payment has been made, refund will be processed in full.

In no event will AlbertWines2u be liable for any damages of any kind arising from or in connection with the use of, or the inability to use, the site, the Albertwines2u service, or the Internet. AlbertWines2u’s liability shall be limited to providing you with a refund for any product that is returned. Your sole and exclusive remedy here under shall be for you to discontinue your use of the AlbertWines2u service and to terminate this agreement. AlbertWines2u reserves the right to limit your order or the quantity of a specific product you may order. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties, in such states and jurisdictions liability is limited to the greatest extent permitted by law.

The material on the Site is provided for lawful purposes only. AlbertWines2u controls and operates this Site from its headquarters in Kuala Lumpur, Malaysia, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws. Information regarding price and availability is subject to change without notice.

You agree to defend, indemnify, and hold AlbertWines2u Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.

n no event will AlbertWines2u may have failed to deliver your order or you wished to cancel your order before the shipping is done, you will be entitled to a full refund – minus the credit card processing fee.

Process:

Send us an email at info@albertwines2u.com.my or call us at +60362763993 / +60177415658 (Whatsapp/Wechat) to inform us of your request
Upon approval of your request, we will process a refund – either directly to your credit card, or into your bank account if you used online banking. For the latter, the bank will require from you: Full name, ID number, account number and bank name.
Refund may take up to 2 to 3 weeks to be fully processed.
If the refund is requested by the customer, and due to no fault from Albertwines2u, Albertwines2u may reserve the right the retain the credit card fees which have to be paid to the payment platform (usually between 1.5% and 2%).
Notice: Albertwines2u reserves the right to refuse a refund request due to unreasonable grounds provided (by the customer) to claim a refund.
Product image: While we always try to have the most updated label uploaded on the website, sometimes we may receive new and different once and not manage to upload them on time. So the images uploaded on the website are not contractual, if you want to make sure the current one we have, you can email or whatsapp us directly.
Vintage: Vintage are only contractual if it is recorded on the wine name itself (ex: Chateau Croizet-Bages – Pauillac 2005). While we always try to maintain the correct one on the product page, sometime we may miss an update.
Bottle size: General bottle size for wine is 750ml and for spirits 700ml.
Alcohol level: While we always try to maintain the correct one on the product page, sometime we may miss an update on new stock arrival or a wrong one may have been added. So the information on the website are not contractual, if you want to make sure the current one we have, you can email or whatsapp us directly.

Usage of Vouchers:

AlbertWines2u may offer vouchers during promotional or special events. Unless stated otherwise, the following general rules apply to vouchers:

Voucher is only to be used once per customer
A customer can be identified by the person’s name, email, phone number or delivery address
Voucher is applicable only on full-priced products excluding events & promotions – unless stated otherwise
Only 1 voucher can be used per transaction/order
Vouchers cannot be used on event tickets
If you used a voucher for an order where the payment failed or was cancelled, you will not be able to use that voucher code again. In the event that this happens, contact us directly for assistance at info@albertwines2u.com.my
Most vouchers have specific requirements: Minimum total spend or products from specific categories. If the order does not comply to those conditions, the voucher will not be applicable
Vouchers cannot be exchanged for goods or monetary value if not used, it can solely used for online orders
Most vouchers have a limited validity timeline, which cannot be extended

Voucher’s Terms & Conditions:

The following terms and conditions apply to the redemption and use of promotional vouchers and voucher codes (“Vouchers”):

“Vouchers” includes, but is not limited to: coupon code, discount code, discount coupon, sale voucher, voucher code or any other form of discount available on AlbertWines2u site
A “Customer” is any individual or entity that makes an order or purchase at AlbertWines2u website or via its sales team
An “Order” or “Purchase” is an instruction from customer to AlbertWines2u to buy or obtain an item/s by paying for its full amount.
Vouchers are only valid on the AlbertWines2u website for online orders and cannot be redeemed during events or elsewhere
All voucher codes expire as stated on individual codes
Vouchers are not transferable or exchangeable for cash
A valid voucher must be entered at the checkout page in order to redeem its value
Customers can only use the specific voucher once unless otherwise stated in the promotion of that voucher
Vouchers have a limited time period in which it is valid – this time period cannot be extended

AlbertWines2u reserves the right to cancel or modify any order, or revoke the use of vouchers for any reason, due to the following reasons:

Abuse of voucher usage, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers
Suspicious or fraudulent purchasing activity
Voucher used in bad faith (including resold vouchers or use of vouchers/points by customers purchasing products for the purpose of re-selling)
Vouchers are not valid in conjunction with other promotions or discounts, unless otherwise stated
Additional terms and conditions may be specified in relation to specific voucher code (for example about period, eligibility, rebate amount and products included), and will govern the use and redemption of those vouchers

Promotional items: Promotional items offered during Member's Week are eligible for points earning, but not for points redemption or additional discounts. While you can continue to earn points on your orders, these special offers cannot be combined with other promotions or used for further discounts by redeeming points.

AlbertWines2u will not be liable and/or be required to offer replacement vouchers, discounts, credits, cash or otherwise compensate customers for:

Discontinued or cancelled vouchers
Improper use of, or inability to redeem, a voucher
The inability to claim a voucher due to technical issues

AlbertWines2u will not be liable and/or be required to offer replacement vouchers, discounts, credits, cash or otherwise compensate customers for:

Later Delivery Requests:
If the customer requires a later delivery date, please inform our customer service team. AlbertWines2u can accommodate delivery on any business day within 1 month from the order date. After this period, a storage fee will apply. If the customer remains unreachable after 1 month from the order date, and the products are deemed unsuitable for use, AlbertWines2u reserves the right to dispose of them. Unfortunately, AlbertWines2u cannot process refund requests in such cases.

Self-Pickup Orders:
Please note that our refund policy does not cover self-pickup orders. AlbertWines2u kindly asks the customer to inspect the goods before leaving the premises. Please collect your items within 1 month from the date of order placement. Regrettably, AlbertWines2u is unable to process refund requests after this collection period. Should the products be found unsuitable for use, they may be disposed of accordingly.

Reward Points System:
Standard point earning process:

Spend RM1 on the website, receive 1 point
Claim a minimum of 500 points to get RM5 off your bill
No minimum cart value needed
Points earned are available for 12 months from the initial date of purchase. After that period, they will expire
Points are not claimable/exchangeable for cash/vouchers/else

Prepaid Wine Club

Subscription Duration: Prepaid wine club gifts are available in durations of up to 6 months. The duration selected at checkout is final and cannot be changed once the order is processed.
Billing & Payment: Prepaid wine club are charged in full at the time of purchase. All subsequent monthly shipments will be processed at RM0 until the prepaid duration is complete. No additional charges will apply during the subscription period.
Delivery Schedule: Wine shipments will be delivered monthly. Delivery dates are subject to change based on holidays or unforeseen circumstances.
Recipient Details: The purchaser is responsible for providing accurate delivery information for the recipient. Delivery address changes must be requested at least 7 days before the next scheduled shipment.
Tasting Notes & Wine Insights: Each delivery includes curated tasting notes and wine information to enhance the experience. This content may vary each month and is subject to availability.
No Refunds or Exchanges: Prepaid wine club are non-refundable and non-transferable. Once purchased, prepaid subscriptions cannot be canceled or exchanged for cash or other products.
Subscription Expiry: The subscription will end automatically after the prepaid duration. The recipient will not be billed or receive additional shipments beyond the subscription period.
Age Verification: All recipients must be of legal drinking age. Identification may be required upon delivery to confirm age eligibility.
Terms Modifications: We reserve the right to modify these terms and conditions at any time. Changes will apply to future purchases only and will be updated on our website.

Personal Data:
AlbertWines2u adhere to the Personal Data Protection Act 2010, which regulates the collection and processing of the personal data and other information (collectively, “Personal Data”) of individuals. The Act, which applies to all entities established in Malaysia, requires AlbertWines2u to inform you (as the Data Subject) of your rights regarding your personal data that is being processed by us and the purposes for the data processing. AlbertWines2u is committed to the protection of your personal data in accordance with the PDPA; this Privacy Notice explains how AlbertWines2u collects and processes your personal data in accordance with the Act.

The Personal data which you provide or have provided for the use by AlbertWines2u for its services (via its website or by any other means) including any additional information you may subsequently provide, may be used and processed by us for the following purposes:

To process your request for our products and/or services
To establish your identity and background
To communicate with you
To provide services to you
To respond to your inquiries
To provide you with information on products and services of AlbertWines2u
Other similar purposes

AlbertWines2u shall keep your Personal Data in its business records while you remain a customer or client of AlbertWines2u. We also retain your Personal Data for a reasonable period of time after you are no longer a client of AlbertWines2u for data analytic purposes. You may at any point hereafter make inquiries, complaints about your Personal Data, have access to your Personal Data, correct your Personal Data or limit the processing of your Personal Data (as described above) by accessing your account on the website or submitting your request by email at info@albertwines2u.com.my.

Miscellaneous:
Termination of Agreement: Any agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. AlbertWines2u may suspend or terminate this Agreement or the AlbertWines2u Service or remove or disable access to any part of the AlbertWines2u Service at any time for any reason with or without notice to you. You may terminate this Agreement and your AlbertWines2u Service at any time for any reason by delivering notice in the manner provided below, where termination will be effective the day notice is received or such later date specified in the notice. AlbertWines2u reserves the right to collect fees and charges incurred before you cancel your AlbertWines2u Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

Notices: AlbertWines2u may notify you of a change in this Agreement, a change in the AlbertWines2u Fee Schedule, and any other matter through a general posting on the AlbertWines2u Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may notify AlbertWines2u by telephone, electronic mail or by conventional mail to:

Albert International Wines & Spirits Sdn Bhd (107485-X)
3A, Jalan KIP 3, Taman Perindustrian KIP
52200 Kuala Lumpur – Malaysia
Tel: +603 62763993 / +601 77415658 (Whatsapp/Wechat)
Fax: +603 62728288
info@albertwines2u.com.my

Entire Agreement:
This Agreement and the Privacy Policy referred to herein represent your entire agreement with AlbertWines2u regarding the use of the AlbertWines2u Service and the AlbertWines2u Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, AlbertWines2u, and AlbertWines2u Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the Malaysia without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with AlbertWines2u or relating in any way to your use of the AlbertWines2u Service or the AlbertWines2u Site resides in the federal and state courts of Kuala Lumpur and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Kuala Lumpur in connection with any such dispute, including any claim involving AlbertWines2u Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or is barred.

Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of AlbertWines2u Party, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your AlbertWines2u Service.

Amendment: AlbertWines2u may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. This Agreement was last revised in Oct 2022.