Return Policy
Although we dedicate our utmost attention to our shipping and warehousing process, wine is a perishable product, and mistakes can happen. If you find that you have received a damaged bottle or a ‘corked’ wine, let us know and we will be happy to replace it. Follow the process below:
- Notify us by email or phone call, and return the bottle to our warehouse within 2 weeks of receiving your order
- You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund
Important notice:
- Bottles on promotion (with a slashed price) are not exchangeable, returnable or refundable
- Grand Cru Classe, back vintage wines and rare wines are not exchangeable, returnable or refundable
Terms: For wines, corked bottles sent back to us should still have its original contents, with a minimum of half full – this will help our assessment of the product. Empty bottles will not be eligible for replacement. For spirits, opened bottles are not returnable. Albertwines2u reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.
Later Delivery Requests:
If the customer requires a later delivery date, please inform our customer service team. AlbertWines2u can accommodate delivery on any business day within 1 month from the order date. After this period, a storage fee will apply. If the customer remains unreachable after 1 month from the order date, and the products are deemed unsuitable for use, AlbertWines2u reserves the right to dispose of them. Unfortunately, AlbertWines2u cannot process refund requests in such cases.
Self-Pickup Orders:
Please note that our refund policy does not cover self-pickup orders. AlbertWines2u kindly asks the customer to inspect the goods before leaving the premises. Please collect your items within 1 month from the date of order placement. Regrettably, AlbertWines2u is unable to process refund requests after this collection period. Should the products be found unsuitable for use, they may be disposed of accordingly.